Privacy policy
DRAFT - not yet in force. Last updated November 11, 2026.
The short version
Your packing videos are saved on your own computer. They are never sent to us and we cannot see them.
We keep only the small amount of information needed to connect your order screen to your recorder, and to run your subscription. We do not sell information and we do not use it for advertising.
Who we are
Order Recorder is made and run by KG Sales Inc., a company in Canada ("we", "us"). In this policy, "you" means the merchant who uses Order Recorder, and "your customers" means the people who buy from you.
Your videos
The recorder runs in the web browser on your packing computer. The picture from your cameras is turned into a video file on that computer and saved into the folder you chose. The video does not pass through our servers at any point, and we have no copy of it.
Because the videos are yours and are kept by you, you decide how long to keep them, who can see them, and when to delete them. A video may show things such as a shipping label with a customer's name and address. Looking after that information is your responsibility, in the same way as the rest of your order records.
What we do keep
| Information | Why we need it |
|---|---|
| Your shop's Shopify address (for example, your-shop.myshopify.com) | To know which shop installed the app and to keep its subscription and settings. |
| Order numbers you record (for example, #1042), kept for up to 30 days | To start and stop the recorder for the right order, and to show on the order screen which orders already have a video. |
| Recorder status: whether it is connected, whether it is recording, how many cameras are in use, and whether a save folder has been chosen | So the order screen can tell you the recorder is ready before you start packing. |
| A pairing code for each packing computer, stored in a scrambled form | So only your order screen can control your recorder. |
| Emails you send us | To answer your support questions. |
What we do not collect
- Your videos, or any picture or sound from your cameras and microphones.
- Your customers' names, addresses, emails or phone numbers.
- What your customers ordered, or what they paid.
- Payment card details. Subscription payments are handled by Shopify.
Settings kept in your browser
The recorder remembers your choices (cameras, picture quality, save folder, pairing code) and a list of recent recordings in the browser on your packing computer. This stays on that computer.
This website does not use advertising or tracking cookies. We count visits to it with Cloudflare Web Analytics, which uses no cookies and does not identify or follow individual visitors.
Who else handles the information
- Cloudflare hosts this website and the service that connects your order screen to your recorder. Like any web host, it processes technical details such as IP addresses to deliver pages and to protect against abuse.
- Shopify provides the app's sign-in and billing when you install Order Recorder from the Shopify App Store.
We do not sell or rent information to anyone, and we share it only when the law requires us to.
These companies may process information in countries other than your own, including Canada and the United States.
How long we keep it
- Order numbers and recorder status: up to 30 days.
- Shop address, settings and pairing codes: while the app is installed.
- When you uninstall the app, everything we hold for your shop (all of the above) is deleted automatically within 24 hours.
- Support emails: up to two years.
Uninstalling the app does not delete your videos. They remain on your computer until you delete them.
Your choices and rights
You can ask us what information we hold about your shop, ask us to correct it, or ask us to delete it, by emailing us at the address below. Depending on where you live, privacy laws such as Canada's PIPEDA, the European GDPR or California's CCPA may give you further rights, and we will honour them.
If one of your customers asks you about a video they appear in, that request is for you to answer, since only you hold the video.
Changes to this policy
If we change this policy we will post the new version here and update the date at the top. If the change is significant, we will also tell you in the app.
Contact
KG Sales Inc.