A packing video for every order.
Order Recorder films each order being packed, stamps the order number and the time on the picture, and saves it as one ordinary video file on your own computer. When a customer says something was missing, you have the video.
One price. No limit on how many orders you record or keep.
Coming soon to the Shopify App StoreThe order number and clock are part of the picture, so they stay with the video.
How it works
You need a computer at the packing bench, a USB webcam or two, and a web browser. There is nothing else to install.
Point a camera at the bench
Open the recorder page, choose your cameras, and choose the folder where videos should be saved.
Start from the order
Start recording from the order in Shopify, or type or scan any order number. A green frame shows that it is recording.
Pack, then stop
The video is saved in your folder, named after the order, ready to find later.
Why record your packing?
Because when a customer says something went wrong with their order, you can look at what really happened instead of guessing.
"Something was missing"
A customer says an item was left out, or the wrong one was sent. Open the video for that order and see exactly what went into the parcel. It takes a minute, and you know.
Sometimes the customer is right
We have used our own videos for this, and found the mistake was ours. The video let us put it right straight away, without wondering whether we were being taken advantage of.
It protects your packers
When a customer says an item was missing, the video shows your employee packed it correctly, so nobody on your team is under suspicion. It helps with training too: a new packer's mistakes can be spotted and shown.
"It arrived damaged"
The video shows the condition of the item when it was packed and how it was protected, so you can tell whether the damage happened before or after it left your hands.
Chargebacks
When a customer disputes a payment with their card company, you are asked for evidence. A video of the order being packed, with the order number and time on the picture, is evidence you can send.
Carrier claims
If a parcel is damaged in transit and you claim from the carrier, the video shows what was sent and how well it was packed, to go with your photos and receipts.
One false claim on a good-sized order can cost you more than a whole year of Order Recorder.
No guarantees. Order Recorder gives you a video record of what was packed. You can use it as evidence to help make your case, but we do not promise it will win a chargeback, a carrier claim or any other dispute. Card companies and carriers decide those by their own rules. Think of it as peace of mind: far better to have the video than not.
Built for a busy packing bench
Made by a shop that packs orders every day and wanted proof without extra work.
No limit on orders
Record every order you pack and keep the videos as long as you like. There are no tiers and no charge per video. The only limit is the size of your own disk.
Your videos stay with you
Videos are saved straight to your own disk. They are never uploaded to us, and we cannot see them.
Plays in any player
Each video is a standard MP4 file. Open it in the player your computer already has, skip to any point, or attach it to an email.
One or two cameras
Show the bench and a close-up side by side in the same video.
Any order, not only Shopify
Orders from other places can be recorded too. Type or scan the number and press Start.
Tells you when something went wrong
If a recording was cut short, the recorder says so plainly, so the order can be packed again on camera before it leaves.
What you need
- A computer with Windows 10 or Windows 11, and Microsoft Edge or Google Chrome.
- One or two USB webcams.
- Disk space for the videos (a local drive or a shared folder). At the standard settings a 3-minute order takes about 170 MB; smaller settings bring that down to about 50 MB.
- An internet connection, so the order screen can start and stop the recorder.
Best on its own computer
Making video is steady work for a computer. We recommend giving the recorder a computer of its own at the packing bench, separate from the one you use to buy postage and print labels, so neither slows the other down. An older or spare computer is often enough (ours is an office desktop from 2012), and the recorder tells you on screen if the computer cannot keep up.
More detail on choosing a computer and disk space.